Critical Incident Stress Management Crisis Intervention Courses

Group Crisis Intervention (GCI)

Two Day Intensive Training

The CISM Crisis Intervention Stress Management training programs present the core elements of a comprehensive and systematic crisis intervention curriculum. These intensive courses prepare participants to understand a wide range of crisis intervention services including:

  • Pre and post incident crisis education
  • Crisis intervention for individuals
  • Small group courses include Immediate Small Group Support (defuse) and Powerful Event Group Support (psychological debrief).
  • Rest, Information & Transition Service (Demobilization) and Crisis Management Briefings (CMB) after both small & large scale traumatic incidents

These examine the theoretical basis behind Critical Incident Stress management as well as the need for appropriate follow-up services and referrals. The course highlights the difference between internationally accepted protocols in the areas of post-incident support and therapeutic intervention.

Course Content Group Crisis Intervention

Covered over the two days:

  • Introduction to key terms and concepts:
  • Stress and trauma
  • Critical incident stress
  • Crisis intervention
  • Resilience
  • CISM: an overview
  • Peer Support
  • Guidelines for responding to colleagues who are highly distressed
  • One to One – SAFERR model
  • Large Group crisis intervention
  • Demobilisation
  • Crisis Management Briefings (CMB)
  • Small Group Crisis Briefing SGCMB
  • Defusing
  • Critical Incident Stress Debriefing
  • Skills practice sessions involving
  • Specific Scenarios
  • Evaluation

Fees include lunches/morning tea/afternoon tea, all course materials and certificate of attendance.  As these are certificated courses, full attendance over the two days is required before the certificate can be issued.


Advanced Group Crisis Intervention (AGCI)

Two day course:

This requires an application process.

Participants must have completed the Group Crisis Intervention at least 12 months prior.

Applicants need to be able to demonstrate their competency in the core skills as this course concentrates on the ‘big picture/major incident’ scenarios.

The course covers:

  • Core concepts and benefits of group support
  • Principles of Group process
  • Enhanced Group process
  • Challenging Group Interventions
  • Suicide of a Colleague
  • Line of duty death
  • CISM in Disasters
  • Other challenging interventions

This is a certificated course which requires participants to complete the full two days before attendance certificates can be issued.

Day one 9am to 5pm

Day two 8.30am to 4.30pm


Fee includes lunches/morning/afternoon tea, all course materials and certificate of attendance. Full attendance over the duration of the training is required before the certificate can be issued.


Assisting Individuals in Crisis: (AI)

Two day course

Day one 9am to 6pm

Day two 8.30am to 4.30pm

This course covers

  • Key Terms and concepts
  • Are you listening?
  • Crisis Communication techniques
  • Questions and the Diamond Communication structure
  • Psychological Reactions in Crisis
  • Mechanisms of Action in Crisis Intervention
  • Do No Harm!
  • SAFER-R Model of Individual Crisis Intervention


Fee includes lunches/morning/afternoon tea, all course materials and certificate of attendance. Full attendance over the duration of the training is required before the certificate can be issued.


Combined Assisting Individuals in Crisis & Group Crisis Intervention Course:

This course is run over three days and the two intervening evenings in order to meet international requirement of hours spent in training.


Fee includes lunches/morning/afternoon tea, all course materials and certificate of attendance. Full attendance over the duration of the training is required before the certificate can be issued.


Please complete the registration request form at the end of this section.

Completed form must be returned to Vitae before 7 weeks prior to the training date and all fees paid two weeks prior to commencement of course.


Delegates make their own arrangements.

For further Information Please email

Trainer: Sandra Johnston

Sandra is an Accredited and Registered Advanced trainer Crisis Intervention and Management Australasia CIMA & the International Critical Incident Stress Management Foundation (HQ USA) ICISF

  • Master Science MSc Counselling Psychology (Hons);
  • Dip Clinical Supervision;
  • Cert. Advanced CI Response training.
  • Associate Degree Business Studies.


The International Critical Incident Stress Foundation, Inc. (ICISF) is a non-profit, open membership foundation.

Crisis Intervention & Management (CIMA) assists personnel in emergency services and allied organizations in the prevention and effective management of critical incident stress. CIMA embraces the philosophies and principles of the International Critical Incident Stress Foundation ICISF.

About Vitae

Vitae is a Not-for-Profit organisation providing a range of services nationally in support of workplace wellbeing. In the last year we have provided responses to over 500 traumatic events affecting people at work.

For more information and applications please fill out the form below.

Participant Reviews

The trauma training offered by Vitae was the most relevant training I have done in several years. Sandra Johnston was able to extend my knowledge and hone my skills through a good balance of information sharing and role play.

Sandra is a humble expert with a vast theoretical and practical experience on which to base her presentation. Well worth the 2 day investment.
-Martin Kelly

I attended the Advanced group Crisis Intervention course earlier this year and experienced clear teaching from a knowledgeable presenter with marvellous time management skills and a sense of humour. The course ranged from interesting to downright fascinating and I really appreciated the opportunities to take part in exercises that challenged me to put theory into practice. Well worth attending!

-Julz Kelly

I attended the ACGI course in March 2012 which was run by the International CISM trainer. The content covered was largely a refresher for me having done many CI’s already, however, it did broaden my understanding of why we respond to call outs as we do and why what we do works. I did get a chance to practice responding to scenarios where large groups were impacted by an event. The content covered and the course materials provided were excellent. Overall the training was invaluable and has improved I believe my ability to meet the needs of our CI clients.

-Belinda Hodson