All Vitae clinicians are bound by the Code of Ethics of their professional association.


All Vitae services are confidential. Anything you discuss remains confidential; no one else receives any details about your discussions without your permission.

The counsellors code of ethics identifies that the following exceptions to confidentiality occur when:

  • There is serious danger in the immediate or foreseeable future to the client or others,
  • The client’s competence to make a decision is impaired,
  • Legal requirements demand that confidential material be revealed,
  • Responding to a complaint about counselling practice.


Access to personal information

Any notes that are taken during a counselling session will be kept by the counsellor and will not be available to you without your counsellor asking Vitae for permission to release these details.

If you are involved in any legal actions with your organisation your counsellor will not be able to provide you with any written statement or appear in court unless he or she is subpoenaed by the Employment Court.



Vitae will seek your consent to provide feedback on the quality of the service you have received. If you agreed to provide this, we will email you a survey questionnaire once your sessions are completed.

Specific feedback can also be provided to Vitae using our website “Contact Us” facility.

Your Rights

Services provided by Vitae are informed by the Health and Disability Commissioner Code of Rights 1996. Under this code you have:

  • the right to be treated with respect
  • the right to freedom from discrimination, coercion, harassment, and exploitation
  • the right to dignity and independence
  • the right to services of an appropriate standard
  • the right to effective communication
  • the right to be fully informed
  • the right to make an informed choice and give informed consent
  • the right to support
  • rights in respect of teaching or research
  • the right to complain